SONNETEK CORP.
Solar Panels Design, Manufacturing & OEM
Our Warranty
Limited Warranty for SONNETEK
1. Limited Product Warranty-Two Year Repair, Replacement or Refund Remedy
SONNETEK warrants its Photovoltaic PV-modules to be free from failure due to the materials and manufacturing technology of the PV-modules under properly installation and normal operation conditions. If the PV-modules fail to accord with the warranty, SONNETEK, at its option, will make repairs, replacement or compensation of them based on the purchasing prices within 24 months starting from the date that PV-modules are sold to initial customer. The options of repairs, replacement and compensation or refinement shall be the sole and exclusive. This limited Product Warranty does not warrant specific output power, which shall be exclusively listed under clause 2 hereinafter (Limited Peak Power Warranty).
2. Limited Warranty of Peak Output Power
A: The Phase 1 of Warranty--10 years
Within 10 years starting from the date that PV-modules are sold to the customer, If the output power of any Photovoltaic PV-module is less than 90% of minimum peak power listed in the data sheet provided by SONNETEK at the date of PV-module shipment due to some failure of the materials and manufacturing technology, and it will have been confirmed, SONNETEK should make remedy for these losses, covering the repair 、replacement of mal-functional PV-modules or refinement of the payments that are originally paid by the customers, at an annual depreciation 10% of the purchasing price.
B: The Phase 2 of Warranty-- 25 years
Within 25 years starting from the date that PV-modules are sold to the customer, If the output power of any Photovoltaic PV-module is less than 80% of minimum peak power listed in the data sheet provided by SONNETEK at the date of PV-module shipment due to some failure of the materials and manufacturing technology, and it will have been confirmed, SONNETEK should make remedy for these losses, covering the repair 、replacement of mal-functional PV-modules or refinement of the payments that are originally paid by the customers, at an annual depreciation 4% of the purchasing price. The remedies set forth in this clause 2 shall be the sole and exclusive under the limited Peak Power Warranty.
3 . Limitations and Exclusions of the Warranty
A: In any cases, customers’ claims must be in the period of the Limited Warranty
B: The limited Warranty does not apply to the cases in the following, which will be solely adjudged by SONNETEK.
- Misuse, abuse, neglect or accident;
- Improper installation and operations or miss-replacement;
- Not following the Sonnetek’s installation manual and maintenance instructions;
- Any repairs or replacements carried out by the technicians that are un-authorized by SONNETEK; Power failure surges 、 lightning, flood, fire, accidental breakage or other events beyond the PV-module quality control of SONNETEK
C: The limited Warranties do not cover any transportation costs for the return of mal-function PV-modules from customers, and the costs involved in the removal of the defective PV-modules or re-installation of repaired or new PV-modules.
D: Warranty claims will not be accepted if the type or serial number of the PV- modules have been changed, removed or made illegible.
4. Warranty Fulfillment
If the customer considers that his/her claim is justified according to the limited Warranty, he/she must immediately notify: (a) dealers who sold the PV-modules; (b) any distributors authorized by SONNETEK; (c) directly send such notification to SONNETEKL. Together with the notification the customer should enclose evidences of the purchasement of the PV-modules. If applicable, customer’s dealers or distributors should be responsible for giving advice to end-customers on handling their claims. If necessary, customer should make a written description for SONNETEK .The return of any defective PV-modules will not be accepted unless the customer has been given a written document by SONNETEK.
5. Severability
If any parts, provisions or clauses of the limited Warranty, or the application thereof to any person or circumstance, is held invalid, void or un-enforceable, such provisions or clauses shall not impair the validity or enforceability of the other part, provisions or clauses in the limited warranty, and to this end such other parts, provisions, clauses or applications of this Limited Warranty shall be treated as severable.
6. Disputes
No action, regardless of form, arising out of any causes, or in any way connected with the limited Warranty, may be brought by Customer more than one (1) year after the cause of action has accrued.
7. Variety
The repair or replacement of the PV-modules or the supply of additional PV- modules neither cause the start of new Warranty terms, nor should the original terms of the limited Warranty be extended. Any replaced PV-modules will be of the property of SONNETEK. It has the right to deliver another type (different in size, colour, shape and /or power) of modules in case SONNETEK stoped producing the PV-module in question at the time of the claim.
8. Force Majeure
SONNETEK shall not be liable to the customer or any third-party in the event that SONNETEK is prevented from fulfilling or delays to fulfilling its sale terms and conditions (including this limited Warranty) hereunder force majeure. Force majeure shall mean Acts of God, war, riots, strikes, unavailability of suitable and sufficient labour, material, die, or capacity or technical or yield failures and any unforeseen event beyond the control of SONNETEK, including, without limitations, any technological or physical event or condition which is not reasonably known or understood at the time of the sale of the PV-modules or the claim.